Kato careers
We're looking for the best talent and passionate individuals. Is that you?
Why work at Kato?
We have a bold mission: to become the global platform for transacting commercial property.
We're looking for the brightest minds and most passionate individuals to help us get there.
We want you to be aligned and incentivised with the success of Kato, so as well as a competitive salary, Apple laptop and all the software you need to thrive, we offer...
Work-life balance.
We believe in maintaining an equilibrium between work and life, so each year you will receive:
Location, location, location.
When we are not doing tech, we know our real estate, so are pleased to have:
Health, wellbeing & social
We believe health and wellbeing should be at the heart of everyone’s day and we ensure we’re looking out for you all the time with the following:
We prioritise everyone's voice, ensuring it's heard and respected.
Current vacancies
If you'd love to join us but don't see the right role for you, feel free to give us a shout.
Tech Lead (Laravel / React)
Our Vision: To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product: Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
Kato collaborates with all the major real estate agencies, engaging in projects on both a local and international scale, and commands a significant presence within 80% of the UK market. In the role of Tech Lead, you will play a crucial role in delivering world class products.
Key Responsibilities:
- Lead a team of PHP Laravel & React developers
- Work closely with PM, Design and fellow developers to ensure that the project is understood and then lead the team of developers to achieve the vision.
- Scoping projects and thinking through the team required to deliver them.
- This is a hands-on role. You will be leading from the front, showing the way and steering the team towards success.
- Solve the hard problems, architect the correct solution, implement it with the team.
The ideal candidate will have:
- A proven track record of leading software development teams
- Superb PHP and React knowledge
- The ability to break down complex tasks and translate into a project plan
- Excellent problem solving skills
- You are a do-er. A solutionist, who loves solving problems and unblocking the team.
- A ” It’s not done until it’s in production” mentality.
FYI, Our Tech Stack:
- PHP, Laravel
- React (Typescript)
- MySQL
- Amazon web services
- NewRelic
- AI based end-to-end test
In return for your dedication, you'll have the opportunity to shape the tech lead role and develop best practices providing opportunities to ultimately lead this department. As Kato expands, so will your career opportunities.
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- Competitive salary
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
Interview process
- 60 mins online test
- 120 mins video call with the Head of Engineering
- 45 mins call with CTO
- Offer stage
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Product Manager
Our Vision: To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product: Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
We are looking for an experienced Product Manager to play a pivotal role in shaping the future of Kato. A product enthusiast, capable of marrying their creativity with strategic foresight. This role is crucial for helping Kato build a name for itself as a dependable and innovative SaaS solution committed to its mission of digitising the real estate industry. You will be given lots of autonomy and the opportunity to create and execute on your roadmap.
Day to day, you will:
- Own the product roadmap for your product vertical, taking responsibility for the success and failures of product delivery and quality.
- Uphold the product vision. Define the structure, processes and set the objectives alongside the key results/metrics for your product area.
- Stay on top of your product’s performance and its success metrics.
- Conduct comprehensive market research and analysis using qualitative and quantitative data to identify customer needs and market trends.
- Educate the sales, customer success and marketing teams on the product as part of its continuous improvement
The ideal candidate will have:
- You can effectively articulate and communicate the vision and strategy for you product area, which motivates your team and brings clarity to all stakeholders
- You are comfortable spanning the whole spectrum of the development cycle
- You have demonstrated the ability to coordinate cross-functional work teams towards a common goal
- Confidence owning actions, processes and defining next steps in a dynamic, growing start-up environment
FYI, Our Tech Stack:
- PHP, Laravel
- React (Typescript)
- MySQL
- Amazon web services
- NewRelic
- AI based end-to-end test
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- Competitive salary
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
Interview process
- Screening, includes situational based questions
- First round interview with Head of Product
- Second round interviews with Head of Engineering and CTO
- Offer stage
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Product Owner
Our Vision: To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product: Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
We are looking for an experienced Product Owner passionate about agile delivery to drive momentum and enforce high quality in our releases. You will quarterback our sprints working closely with our skilled engineers to delight our customers. This role is crucial for helping Kato build a name for itself as a dependable and innovative SaaS solution committed to its mission of digitising the real estate industry.
Day to day, you will:
- Manage the product backlog for your squad(s) and prioritise initiatives based on business value & urgency as part of the Sprint process.
- Uphold all facets of our sprint process (Backlog Refinement, Sprint Planning, Daily Standups, Sprint Retrospective)
- Engage in complex and technical technology conversations, ensuring we arrive at decisions swiftly.
- Own the Release Management Cycle which includes identifying potential risks to the release scope and quality of the product and implementing strategies to mitigate those risks.
- Work closely with individuals in various teams within the company, to gather requirements and ensure all components of the product are ready for delivery.
- Communicate with stakeholders about the current progress of the Sprint and status of deliveries.
The ideal candidate will have:
- You have a customer-centric approach, you are the voice of the customer whilst also being a protector of the product.
- You can deal with the most demanding of customers and have the ability to win them over.
- You have demonstrated the ability to coordinate cross-functional work teams towards a common goal.
- You possess the ability to break down complex projects into manageable phases.
- Confidence owning actions, processes and defining next steps in a dynamic, growing start-up environment.
FYI, Our Tech Stack:
- PHP, Laravel
- React (Typescript)
- MySQL
- Amazon web services
- NewRelic
- AI based end-to-end test
In return for your dedication, you'll have the opportunity to shape the product owner role and develop best practices. As Kato expands, so will your career opportunities.
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- Competitive salary
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
Interview process
- Screening, includes situational based questions
- First round interview with Head of Product
- Second round interviews with Head of Engineering and CTO
- Offer stage
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Product Designer
Our Vision: To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product: Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
We are looking for an experienced Product Designer to help expand and professionalise our Design team, transforming us into a world-class creative force that delivers an unparalleled user experience. A bold and innovative leader, with a balance of interaction design, visual design, and product thinking skills. This role plays a pivotal part in Kato’s journey to establish itself as a leading brand in the real estate industry.
Day to day, you will:
- Produce user journey maps, user flows and protopes as well as conducting user research interview as integral parts of the design process
- Shape and sustain our Design System in accordance with Kato brand guidelines
- Set the standard of a great user experience and help to maintain consistency of the UI across the application
- Create unique and visually stunning UI
- Perform Acceptance Testing for frontend changes
- Coordinate design critiques and reviews to ensure a consistent feedback loop in the design process
- Keep up-to-date with competitor products and how they’re using design to solve their product problems to ensure we don’t fall behind
The ideal candidate will have:
- Experience setting up repeatable and scalable design processes that increase the agility of the team
- You have deep knowledge of UX/UI best practices and design principles
- You can effectively articulate and communicate design decisions
- You have experience leading complex and technical design projects and can facilitate cross-functional team collaboration
- Confidence in owning actions, processes and defining next steps in a dynamic, growing start-up environment
- Proficient working with design systems and can be a primary contributor to maintaining and improving on it
- Demonstrated excellence in product design, supported by an outstanding portfolio to showcase
FYI, Our Tech Stack:
- Figma
- Mobbin
- … anything else you want! 😅
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- Competitive salary
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
Interview process
- Screening, includes a task
- First round interview with Senior Designer
- Second round interviews with Head of Product and CTO
- Offer stage
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Product Education Lead
Our Vision
To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product
Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
Kato works with all the major real estate agencies, in many cases on an international basis, but also nearly 80% of the whole UK market. In the role of a Product Education Lead at Kato, you'll be an integral part of ensuring the success of our existing, new and expanding clients as they join the ever-growing ecosystem.
The Product Education Lead will play a crucial role within the Customer Team, focusing on the development and management of comprehensive educational content and training programs. This role is dedicated to enhancing product knowledge, facilitating effective internal and customer onboarding, and driving product adoption through a variety of educational initiatives.
The successful candidate will work closely with both internal teams and clients, ensuring that educational content is tailored to meet diverse needs and is effectively delivered through multiple channels.
Key Responsibilities:
- General Management: Oversee the development and management of the internal academy, organise internal training and workshops, develop and manage the external academy, maintain the demo environment, and take ownership of the webinar series and Intercom messaging.
- Pre-Training Materials: Manage the sharing and tracking of Navattic demos to prepare clients and staff for in-depth training sessions.
- Onboarding Training: Prepare the demo environment for virtual or in-person training sessions, ensuring content is tailored to different attendee types to maximise engagement and understanding.
- Post-Training Materials: Distribute links to the academy and other relevant materials to support continuous learning and product proficiency.
- Adoption Monitoring: Monitor the impact of training initiatives, providing detailed reports to Account Managers to inform strategies for improving product adoption.
- Top-Up/Ad-hoc Training: Deliver in-depth training sessions, both virtual and in-person, customised to the specific needs of attendees, to reinforce learning and address any knowledge gaps.
Ideal Candidate Profile:
- Experience in developing and managing educational content and training programs, ideally within a SaaS environment.
- Strong communication and presentation skills, capable of effectively delivering educational content to a diverse audience.
- A proactive approach to problem-solving, with a focus on improving product knowledge and adoption.
- Familiarity with educational technology tools and platforms, including experience in managing demo environments and conducting webinars.
- Comfortable working both independently and as part of a team, with a client-focused attitude.
- Willingness to travel both domestically and internationally.
- A background in commercial real estate is required.
In return for your dedication, you'll have the opportunity to shape the Kato Product Education playbook and best practices providing opportunities to ultimately grow this department. As Kato expands, so will your career opportunities.
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Implementation Manager
Our Vision
To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product
Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
Kato works with all the major real estate agencies, in many cases on an international basis, but also nearly 80% of the whole UK market. In the role of an Implementation Manager at Kato, you'll be an integral part of ensuring the success of our new and expanding clients as they join the ever-expanding ecosystem.
The Implementation Manager will play a pivotal role within the Onboarding team, dedicated to ensuring successful deployments for our new and expanding clients. This role focuses on optimising the time to value by facilitating the efficient onboarding of client data, guiding them through the initial setup and enablement, ensuring seamless integrations, and promoting early adoption through structured training plans.
The successful candidate will work closely with both clients and internal teams, bridging the gap from pre-sale to implementation and customer success/account management.
Key Responsibilities:
- Cross-functional collaboration: Work across various teams within Kato to deliver a seamless client experience throughout the pre-sale, implementation, and support phases.
- Project Management: Plan, schedule, and oversee project timelines and activities from initiation to go-live. Ensure projects are delivered on time and meet the desired outcomes.
- Client Milestone Tracking: Conduct regular project management meetings to track client progress against milestones and manage expectations effectively.
- Custom Implementation Planning: Develop tailored implementation plans based on client objectives, incorporating custom data collection methods, custom collateral, product updates and workflows.
- Technical Onboarding Assistance: Support clients with their technical onboarding needs, leveraging tools such as SQL, APIs, and system troubleshooting to facilitate a smooth integration process.
Ideal Candidate Profile:
- Experience in project management, ideally within a SaaS environment.
- Strong communication skills, capable of working and making decisions independently.
- A proactive problem-solver with a client-focused attitude.
- Familiarity with SQL, APIs, and basic system troubleshooting.
- Comfortable facilitating meetings and leading project timelines.
- A background in commercial real estate or a related field is beneficial but not required.
In return for your dedication, you'll have the opportunity to shape the Kato onboarding playbook and best practices providing opportunities to ultimately lead this department. As Kato expands, so will your career opportunities.
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.
Customer Success Manager
Our Vision
To become the global platform for transacting commercial property. Imagine a “Transact it now” button for a property, where your entire leasing/investment transaction is digital, from marketing, and matching through to negotiation and signing. Or a world where property portfolios can be packaged up and digitally traded like any other asset class. That world is Kato.
Our Product
Collaborating closely with clients, industry leaders, and our strategic investors, we've developed a digital commercial real estate ecosystem used by approximately 80% of the UK's commercial real estate market. This platform stands on the pillars of trust, security, and transparency, offering a singular solution that encompasses all aspects of a commercial real estate transaction, including marketing, matching, tracking, reporting, negotiating, signing, and closing deals.
However, we aren’t stopping there!
We have embarked on ambitious plans to strengthen our existing product offering and market share, expand our stakeholder base within our ecosystem, and sustain our swift expansion throughout Europe and internationally.
We're looking for the brightest minds and most passionate individuals to help us get there!
The Role
Kato works with all the major real estate agencies, in many cases on an international basis, but also nearly 80% of the whole UK market. In the role of a Customer Success Manager (CSM) at Kato, you'll be an integral part of ensuring success with these existing customers but also helping kick-off and expand new clients as they join the ecosystem.
At Kato, our Customer Success philosophy is guided by three core principles: possessing an "all-knowing management" perspective, excelling as a "relationship champion," and exercising "strategic oversight." This approach enables us to consistently meet our customers' needs by comprehensively understanding the synergy between our customers and the product, identifying/engaging with their key stakeholders, and ensuring that their requests, projects, and feedback are addressed promptly and successfully. You'll be responsible for monitoring client utilisation and engagement, providing analytics, insights, and best practices to enhance their use of the platform at the account level (for instance, identifying workflow enhancements, and best practices, and sharing these insights with clients), and actively assist in resolving any product gaps or adoption challenges at the account level.
As a CSM, your collaboration extends across the sales, onboarding, support, product education and product departments to guarantee a unified client experience. Additionally, you'll work closely with sales to facilitate upselling, expansion, and renewal processes.
To excel in this position, possessing client-facing advisory experience is crucial for ensuring client retention and fostering significant client engagements. You must demonstrate outstanding communication skills and an inventive approach to problem-solving, managing several high-priority projects simultaneously with success. Your role demands adaptability in a dynamic, entrepreneurial, and rapidly expanding environment, with the ability to work both independently and as part of a team.
As a Customer Success Manager, here’s what you can anticipate:
→ Planning and Strategy: Develop a strategic approach to your accounts, thoroughly understanding client requirements, and ensuring our solutions and resources are perfectly aligned for their long-term success and expansion.
→ Relationships: Establish yourself as a trusted advisor with client executives and all major stakeholders, guiding them on how Kato can be leveraged to meet their business objectives. Knowledge of the commercial real estate sector is advantageous. Champion client needs, requirements, and feedback across customer success, product, and sales teams.
→ Expertise and Knowledge: Demonstrate comprehensive knowledge of Kato's products and how they can support clients in achieving their objectives. Offer valuable insights and strategies to the wider customer team to enhance the effectiveness of the platform.
→ Engagement: Manage regular interactions with clients, focusing on account usage, adoption insights, and advisory services. Conduct regular, quarterly and bi-annual check-ins/reviews (as appropriate to the account grade/size), showcasing ROI and encouraging further engagement and upselling.
→ Outcomes: Collaborate with clients to achieve their business goals. Develop strategies and initiatives at the account level to boost engagement and facilitate these outcomes. Be prepared to challenge clients on their existing processes for optimisation. Highlight the value of these initiatives, promoting customer references and case studies.
→ Renew/Expand/Upsell: Proactively identify and act on growth opportunities and mitigate risks affecting the achievement of their business outcomes in close coordination with Kato internal teams.
In return for your dedication, you'll have the opportunity to significantly impact one of our most rapidly growing teams! As Kato expands, so will your career opportunities.
Working at Kato
- A role at the forefront of the digital transformation in the commercial real estate industry.
- The opportunity to work with a dynamic, rapidly expanding global client base.
- Collaboration with a team of passionate, innovative professionals.
- A supportive, growth-oriented work environment.
We want you to be aligned with and incentivised by Kato's success, so we offer a competitive salary, an Apple laptop, all the software you need to thrive, and…
- 25 days annual leave
- Extra “life” days; a duvet day, a life-event day, your birthday off, 2 days’ pawternity
- Enhanced maternity and paternity leave policy
- Healthcare package (including Dental & Optical care)
- Training & support provided
- Enrolment onto our company pension plan
- Option for 2 days to WFH
- Casual dress code
- Snazzy offices in Soho and Bracknell with games & refreshments
- Summer & Christmas parties, plus ad hoc social events and highly competitive office Bake Off
At Kato, we're dedicated to fostering an inclusive workplace that values diversity in age, gender, race, orientation, beliefs, abilities, ethnicity, and perspectives.
We prioritise everyone's voice, ensuring it's heard and respected.